hereyago, do you know what kind of virus it is? Knowing the name of it would help in removing it.
Also, my advice to you after you get rid of this virus is to get rid of Norton. I would say Norton is one of the
worst anti-spy programs out there right now. Using it myself it was terrible and I know other people that have said the same.
I would recommend using a combination of Avast, Malwarebytes and Spybot for protection.
http://www.avast.com/index - For virus's.
http://www.malwarebytes.org/ - Spyware and virus's.
http://www.safer-networking.org/en/index.html - Spyware and any browser problems.
Slick