one click pass username merge?

Iamsailing · #1 05-29-2013, 07:36 AM

I signed up for one click a little while ago but the page wouldn't let me use my existing id as it couldn't be found although when I tried a different option it told me it was in use with the result I have this id and also sailingaway for one click.
Is it possible to join them up retrospectively please?

Thanks

harmony42 · #2 05-29-2013, 12:44 PM

Quote:

Originally Posted by Iamsailing

I signed up for one click a little while ago but the page wouldn't let me use my existing id as it couldn't be found although when I tried a different option it told me it was in use with the result I have this id and also sailingaway for one click.
Is it possible to join them up retrospectively please?

Thanks

I had the same issue when I tried to upgrade yesterday and again today. I didn't follow through with creating a second user ID so far though. I contacted tech support at One Click Pass as well as an admin at OCC. Hopefully I'll get a response soon.

Iamsailing · #3 05-30-2013, 06:44 AM

Thanks - nice to know I'm not the only one!

***admin*** · #4 06-01-2013, 11:00 PM

Sorry for the delay.

Yes we can merge two usernames into one membership for you.

Iamsailing, I'll send you a private message.

I know the system requires the e-mail address and password to match the forum membership details. Offhand, I can't see what is causing the problem.

Sometimes the quickest & easiest solution will be to buy a pass with a new username. Then if you want us to change it for you to match your original username, we can do that for you.

Thanks,
Alex

czeyeborg · #5 06-05-2013, 08:59 PM

I think I'm having the same thing. I tried to purchase a One Click Pass and it said my One Click Chicks username was not in the database. Of course, trying to make a new one with this username said that I couldn't because it was in the database, with the option for password retrieval that then failed because it said the username was not in the database.

So will it work if I just create a new account? I don't really see what would be causing this so I don't know if it would fail in the same way in the other direction after a purchase.