Can't seem to upgrade

[northwestuk]

I want to pay for membership to the one click pass sites, but when I go to the site page where it says

"OCC Members Upgrade Here
If you already registered a username on the One Click Chicks forum, all you need to do is click here to upgrade your membership. You do not need to create a new username. Just make sure you enter the same username and password you use to login at OCC. "

But it tells me my username isn't valid
Any help would be appreciated, as I would like to keep my username

Thanks
PS
This is what It says

NOTE: If you are not registered at OCC, please use our New Sign Up Page to create a new membership.
Username 'northwestuk' was not found in our database.
Please make sure the spelling is correct and note that usernames are case-sensitive.

Click here to sign up for a membership with a new username.

[admin]

Sorry you are having trouble. I know the system requires the e-mail address and password to match the forum membership details. Offhand, I can't see what is causing the problem.

I think the quickest & easiest solution will be to buy a pass with a new username. Then if you want us to change it for you to match your original username, just send us another message and I can help.

Note: You will need to login to the forum with your One Click Pass username for full access.

[geezer5552]

I had the same experience, but instead of asking, I just did a new username. Who do I ask, and what do you need to set my one click pass name back to the username I had before? I like to keep the same user name across sites so I don't have internal (to me) confusion about who I am for this one.

M

[admin]

The best way to ask for One Click Pass support is at their help desk:
http://www.oneclickpass.com/support/...p?department=3