The camera will have it's own Codec, if it's one from China it might be non-standard - then you might have problems.
If it's a well known brand like an Axis camera then it is possible to go to their website and download the software suite which should install the necessary codec for you.
Perhaps when you are poking around inside the camera's web interface you can find out the model name / number of the camera. This would be a good start.
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